Technical Support Engineer

Overview

As a Technical Support Engineer at PISI Mobile Services, you will assist our whole team with all IT-related

technical issues including support issues. You will liaise with the Country Manager and team members to

implement new software or platforms, diagnose problematic issues, determine the nature of the

problem, identify hardware or software issues, provide effective assistance, and maintain strong team

relationships. You may also be required to install new software applications and train fellow colleagues

on proper application use. To ensure your success as an IT support engineer, you should have in-depth

knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level

interpersonal skills. You will ultimately be required to resolve all IT issues quickly and effectively while

maintaining a good relationship with colleagues.

No. of Vacancies

Specific Skills

Excellent problem-solving and communication skills .
Outstanding analytical and problem-solving capabilities.
Excellent written and verbal communication skills.
Ability to work independently and complete projects with minimal supervision.

Responsible For

Diagnose and troubleshoot technical issues, including account setup and network configuration.
Properly escalate unresolved issues to appropriate internal teams.
Refer to internal databases or external resources to provide accurate tech solutions.
Prioritise and manage several open issues simultaneously.
Prepare accurate and timely reports.

Additional Requirements

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
Hands-on experience with Windows/Linux/Mac OS environments.
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Experience with Python, SQL, and XML.
Experience working with API and API tools such as (Postman).
Sound understanding of coding and development processes.
Experience with working in an agile environment.
Ability to work under pressure

Job Nature

Full Time

Educational Requirements

Higher degree in computer science or information technology.
Relevant professional certification

Experience Requirements

4 and Above

Job Location

Lagos, Nigeria

Salary

Not specified

Job Level

Sr. Position